- 24/7 Availability
Professional Live Agents for Every Business Call
Professional live agents answer calls with care, consistency, and context, helping your business stay responsive while capturing every opportunity. From first hello to the right next step, AYC delivers human call handling built around how your business operates.
Friendly & Professional
Polished & Personable
- Human Call Handling
What Live Agents Handle
AYC’s live agents do more than answer calls. They support real business conversations in real time, helping callers get answers, resolve issues, complete next steps, and reach the right outcome without friction. From new inquiries and appointment requests to complex support needs and sensitive conversations, live agents bring the judgment, adaptability, and personal attention that automated systems cannot replace.
By combining professionalism with context and care, live agents help businesses reduce interruptions, improve caller experience, and handle conversations that require a human touch.
- 24/7 live answering for every call
- Multi-lingual support
- Fewer interruptions for your internal team
- Professional handling for complex conversations
Years Experience
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- Live Agent Capabilities
Human Support for Real Business Conversations
Live Call Answering
Answer every inbound call with a real person who provides prompt, professional support and a stronger first impression.
Complex Inquiries
Handle conversations that require clarification, judgment, or a more detailed human response to move the caller forward.
Customer Support
Answer questions, gather issue details, and help callers move toward resolution with clearer, more personalized support.
Appointment & Next Steps
Schedule appointments, confirm details, and guide callers to the right next step with clarity and confidence.
Warm Transfers
Connect callers to the right person or department with context already in place for a smoother handoff.
Call Notes & Messages
Capture accurate information and document each interaction clearly so follow-up stays organized and consistent.
- Live Agent Benefits
Why Businesses Choose AYC for Live Agent Call Handling
AYC gives businesses a reliable way to deliver more responsive, more personal, and more consistent call handling without increasing internal workload. By combining trained live agents with structured workflows and clear documentation, AYC helps teams improve caller experience while keeping operations efficient.
Real Human
Support
Our 24/7 team of live receptionists answers every call, professionally and courteously, ensuring the best outcome on every call.
Personalized
Conversations
Our live agents respond with empathy and professionalism, creating more natural conversations that reflect your brand and caller expectations.
Problem
Resolution
Our live agents handle sensitive and complex conversations with care, helping callers get answers and move toward resolution more effectively.
Reduced Call Friction
Our live agents reduce confusion and delays by helping callers get the information they need and the right next step faster.
Flexible Business Coverage
Our live agents provide reliable call coverage during business hours, after hours, and peak times without adding internal workload.
Stronger Customer Experience
Our live agents create a more consistent caller experience that builds trust, confidence, and stronger customer relationships.
0
+
Years of Experience
- HUman-First Service
Professional Support That Reflects Your Brand
Every business is represented by the way it handles calls. AYC’s live agents are trained to speak with clarity, empathy, and consistency so callers receive a professional experience from the very first interaction. Instead of relying on rigid scripts or generic responses, agents follow your workflows while still responding naturally to the needs of the caller.
This allows your business to deliver a more personal, trustworthy experience while maintaining quality and control across every conversation.
- Visbility Into Every Call
Clarity, Context, and Control
All in One Place
The AYC dashboard gives your team a clear view of how calls are handled, why callers are reaching out, and what happens next. From summaries and recordings to notifications and CRM sync, your team stays informed without digging.
Caller Context
See who’s calling, when they reached out, and why, with structured summaries that make every conversation easy to understand.
Call Activity
Review call recordings and transcripts to understand how conversations were handled and identify patterns over time.
Notification & Alerts
Stay informed with real-time or scheduled notifications when new calls come in or specific actions are required.
System Sync
Call details automatically sync with your CRM and connected tools, keeping your records accurate without manual updates.
- A FEW OF OUR INTEGRATION PARTNERS'
Connect Your Existing Tools to Answer Your Calls
Our platform easily integrates with your business tools. Just tell us what you need.
Acuity Scheduling Appointments, meetings and scheduling Anywhere
Appointments, meetings and scheduling Anywhere
Automatically map call data into your CRM fields.
Supports seamless integration with over 8,000 applications to keep your systems connected.
Automatically send your call data to your CRM
Zendesk – Your customer information and messages in one place.
Automatically map call data into your CRM fields
Have questions about our integrations? Speak with a member of our team to see how AYC connects with your existing tools
- LIVE AGENT PLANS
Predictable and affordable pricing
We have prices for small to large organizations and everything in between.
All Plans Include
Bilingual receptionists 24/7
If your customer base is Spanish-speaking, bilingual agents are available.
Warm phone transfers
When the lead is ready to take the next step, we can immediately hand-off to your team.
Email & SMS follow-up
If your customer base is Spanish-speaking, bilingual agents are available.
No more spam & sales calls
Our AI automatically blocks more than 20 million robocalls and spammers for free.
Appointment booking
We can book appointments for new leads and existing clients directly on your calendar.
Call intelligence & metadata
Access real-time call data available in every Smith.ai client dashboard.
Payment collection
From registration costs to consultation fees, we make sure you get paid.
Call recording & transcripts
With your opt-in, we can record and transcribe all calls handled by our live virtual receptionists.
Instant outbound calls
Improve speed-to-lead and make sure every opportunity is followed up properly.
Around-the-clock service.
Live agents answer your calls 24/7, never miss an opportunity.
Custom greetings
We answer calls using a personalized greeting that's specified by you.
No more spam & sales calls
Our AI automatically blocks more than 20 million robocalls and spammers for free.
- Take the faster path to business growth
Frequently Asked Questions
Capture more leads, close more business, and retain more clients with Answer Your Calls. Try risk-free for 30 days.
Yes. Every call is answered by a professionally trained, live agent. We do not use auto-attendants or recorded menus. Callers always speak with a real person.
Yes. Our live agents are available around the clock, including nights, weekends, and holidays, so your business never misses a call.
Calls are typically answered within two rings to ensure a fast, professional experience for every caller.
Absolutely. Agents are trained on your scripts, workflows, call handling rules, and escalation preferences so they represent your business accurately and consistently.
Yes. Multilingual agents are available, including Spanish and other supported languages, allowing callers to be assisted in their preferred language.
Live agents can answer general inquiries, qualify leads, take messages, schedule appointments, perform intake, transfer warm leads, and collect payments based on your configuration.
AYC supports businesses of all sizes, from solopreneurs to enterprise organizations. Plans are available for small teams, growing businesses, and high-volume operations.
Live agent plans are billed monthly based on call volume. You pay a flat rate per call, not per minute. There are no setup fees, no annual contracts, and no charges for spam, wrong numbers, or robocalls.
Yes. All plans include a 30-day risk-free trial so you can experience the service with confidence.
Yes. We integrate with leading CRMs, calendars, phone systems, and workflow tools. Call details, summaries, and outcomes are automatically logged so your team has full visibility.
If you exceed your plan’s call limit, coverage continues without interruption and additional calls are billed according to your plan or add-ons.
Yes. Instant outbound calls are available to help improve speed-to-lead and follow up on opportunities quickly.
Yes. Calls are answered using your custom greeting, and handling rules can be tailored by call type, time of day, urgency, or caller intent.
You can view plans and pricing, sign up directly, or schedule a free consultation to discuss the best option for your business.
- Get Started
Add Live Agents to Your Call Flow
Give your business trained human call coverage that answers calls, supports callers, and moves every conversation to the right next step.